Global Process Excellence & AI Readiness Report 2025
In our survey of over 600 global IT and change leaders, 95% said well-defined processes are crucial for AI transformation. Alarmingly most organisations don't have the foundations in place to scale AI. Answer 12 questions to find out if your processes, and if your organisation is ready for AI.
12 questions
2 minutes
Based on 600 global leaders
Personalised score + full report
Process maturity
2 questions
Process governance
EA alignment
Embedded GRC
Automation readiness
AI enablement
Only 29% of organisations have a single, connected process environment. 78% say enterprise visibility is lost to tool fragmentation. Only 17% operate at the highest AI-powered maturity level. Where does your organisation sit?
95 percent of business and operations leaders state that well-defined processes are crucial for achieving transformation goals.
GBTEC Report 2025
Only 17 percent of organisations operate at the highest AI-powered level of process maturity — 8 in 10 still have room to improve.
29 percent of organisations operate with a single, connected, up-to-date source of truth across all processes.
48 percent encounter difficulties when trying to automate processes — limiting their ability to deliver operational value.
Only 49 percent of business leaders report that their processes fully align with and support enterprise architecture and systems.
83 percent believe enterprise architecture without process alignment is just
expensive guesswork.
78 percent say enterprise process visibility is being lost to tool fragmentation
and siloed ownership.
87 percent state that agentic AI needs structured, governed processes to deliver maximum value.
61 percent plan to integrate agentic AI into their operations over the next two years.
84 percent state that operational chaos and complexity are the silent killers
of business transformation.
84 percent believe process excellence will be a key driver of competitive advantage
in the next two years.
82 percent acknowledge that if they don't optimise processes, their organisation will fall behind in the race to leverage AI.
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Score breakdown across all 6 dimensions — pinpoint exactly where your gaps are
How you compare to the 600 leaders in GBTEC's global research
Top recommended actions based on your score tier
Full access to the Buyer’s Guide for Business Process Management Solutions
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Your processes aren’t yet ready for AI. Based on GBTEC’s research, you’re in the 24% of organisations with fragmented or undocumented process environments. The foundations need to come first — before any automation or AI investment.
Your processes are largely undocumented. The research shows 78% of companies are still guessing how their processes work — and transformation programmes that start without process clarity fail at the execution stage.
Fragmented ownership is one of the top three causes of transformation failure in the research. No tool investment will compensate for unclear accountability. Establishing process owners per department is the most impactful structural change available to you.
83% of leaders in the research say enterprise architecture without process alignment is expensive guesswork. Your current situation confirms exactly this risk — every transformation project you run carries hidden dependency risk until this is addressed.
Bolting compliance on after the fact is the pattern that leads to audit scrambles, regulatory exposure, and transformation projects that have to be re-done. The research shows 53% have GRC fully embedded — the gap is significant but addressable.
With less than 10% automation, the efficiency gap is significant — and AI cannot operate effectively without automated process foundations beneath it. Start with your 3 highest-volume manual workflows and document them before automating.
87% of leaders say agentic AI needs structured, governed processes to deliver value — and 78% believe AI will not be effective in organisations that don’t properly manage their processes. Deploying AI agents now would create operational risk, not value.
You have structure in some areas but significant visibility gaps — typical of the 47% of organisations with a process environment that's shared but not fully integrated. This is precisely where transformation stalls and automation fails to scale.
Inconsistent documentation limits everything that builds on top of it: automation, AI, governance, and change management. Establishing named ownership for your 5 most critical processes is the highest-ROI first step.
Shared governance is a workable start but creates ambiguity at the critical moment of change. The research shows organisations that move to clear departmental ownership with central standards achieve significantly better transformation outcomes.
Partial visibility means partial control. The dependencies you don’t know about are precisely where your next transformation initiative will encounter unexpected delays, rework, and budget overrun.
Occasional consultation creates systematic blind spots. Map your top 10 processes against their primary risk and compliance requirements as a concrete starting point, before expanding to full lifecycle integration.
Isolated automation without process documentation means automating in the dark. The research shows this pattern is exactly how automation programmes fail to deliver their promised ROI and struggle to scale beyond pilot.
Partial readiness is the most dangerous position — it creates the illusion of readiness without the governance to deploy safely. The research is clear: close the process structure gap before scaling any AI initiative.
Strong foundations — you're ahead of most organisations. The research shows only 48% are fully prepared for agentic AI. Your score places you close, with specific and addressable gaps remaining before you can deploy AI at scale with confidence.
Partial visibility means partial control. The dependencies you don't know about are precisely where your next transformation initiative will encounter unexpected delays, rework, and budget overrun.
You're in the top tier — the 17% that the report identifies as operating at an AI-powered or Optimised maturity level. Your organisation has the process foundations to move faster than competitors. The question now is velocity and where to direct that capability.
Outstanding. Only 17% of organisations in the research reached this level. Your process maturity is a genuine competitive asset — it directly enables faster, safer AI deployment than your peers.
Enterprise-wide governance with clear accountability puts you in the 20% of organisations that have truly solved the ownership problem. This is the structural prerequisite for AI governance at scale.
Only 49% of organisations report full EA-process alignment. Your score puts you in a clear minority. This directly de-risks every IT investment decision and is the foundation for safe AI agent deployment.
Fully embedded GRC from process design through execution places you in the 53% of organisations the research identifies as genuinely resilient to regulatory change. This is a real strategic advantage as NIS2, AI Act and other regulations accelerate.
Over 60% with process-led automation decisions — you're in the minority the research identifies as genuinely AI-ready from an execution standpoint. Your automation infrastructure is the foundation for AI agents.
Fully prepared for agentic AI. You're in the 48% the research identifies as having the structured, integrated, governable process models required for safe and effective AI agent deployment at scale.
